WELCOME & APPOINTMENT POLICIES

 

Thank you for trusting Aera Esthetics with your skin. These policies are designed to create a smooth, respectful, and relaxing experience for every client while supporting the personalized care you deserve.

 

Scheduling & Late Arrivals

Your appointment is reserved exclusively for you. Please arrive on time so we can enjoy your full treatment without feeling rushed.

If you arrive late, I will do my best to accommodate your scheduled service within the remaining appointment time. Depending on your arrival, your service may need to be shortened or rescheduled to avoid delaying the next client. Full service fees may still apply.

 

Cancellations, Rescheduling & No-Shows

Appointments canceled or rescheduled with less than 24 hours' notice will incur a 50% cancellation fee. Clients who do not arrive for a scheduled appointment without notice will be charged 100% of the scheduled service and may be required to prepay future appointments.

 

I understand that unexpected situations and emergencies happen. As a courtesy, the first late cancellation may be waived at my discretion. Future cancellations and no-shows will be handled in accordance with this policy. If an emergency arises, please reach out as soon as possible. I value open communication and will always do my best to respond with fairness and understanding.

 

Card on File

A valid payment method is required to reserve appointments and may be charged for cancellation or no-show fees in accordance with the policies above unless otherwise authorized by you.

 

Refunds

Services are non-refundable once provided. If you have concerns about your treatment, please contact Aera Esthetics within 48 hours so we can determine an appropriate solution. Unopened retail products may be exchanged or returned within 14 days of purchase with proof of purchase.

 

Health Changes

Please let me know before your appointment if there have been any significant changes to your health, medications, allergies, pregnancy status, recent medical procedures, or skin condition. For your safety, your treatment may need to be modified or rescheduled.

 

Guests, Children & Cell Phones

To maintain a peaceful environment, please attend your appointment alone unless a guest has been approved in advance. Children should only accompany you if they are receiving a scheduled service.

Please silence your phone upon arrival. If you're expecting an urgent call, let me know before we begin. Aera Esthetics is not responsible for lost, stolen, or damaged personal belongings.

 

Respectful Environment

Aera Esthetics is committed to providing a safe, welcoming, and respectful experience for every client. Inappropriate, abusive, discriminatory, threatening, harassing, or sexually suggestive language or behavior will not be tolerated.

I reserve the right to modify, discontinue, or decline any service if treatment is unsafe, falls outside my licensed scope of practice, or professional recommendations and office policies cannot be followed.

 

Treatment Recommendations

Treatment plans, home care, and product recommendations are customized to your individual skin goals and professional assessment. Because every person's skin is unique, results vary, and no specific outcome can be guaranteed.

 

CLIENT PRIVACY, INFORMATION, & COMMUNICATION POLICY

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At Aera Esthetics, your privacy matters. I am committed to protecting your personal information while maintaining accurate records to support safe, personalized care. Please read the following information carefully.

 

Information Collected

To provide professional esthetic services, I may collect:

• Contact information, health history, allergies, medications, relevant medical conditions, skin concerns, treatment goals, and service notes

• Product recommendations, treatment photographs (with your consent), appointment, payment, and communication history

Only information reasonably necessary to provide your care and manage your client record will be collected.

 

How Your Information Is Used

Your information helps me:

• Customize your treatments, track your skin's progress, maintain accurate records

• Recommend appropriate services, products, and home care

• Schedule appointments, communicate with you, and process payments

Your information is never sold or shared for marketing purposes.

 

Electronic Communication

Aera Esthetics may contact you through Mangomint, email, text message (SMS), or phone regarding appointments, follow-up care, products, payments, or other information related to your services.

By providing your contact information, you consent to these communications. Standard messaging and data rates may apply.

While reasonable safeguards are used, email and text messaging cannot be guaranteed to be completely secure. Please avoid sending highly sensitive personal or medical information through unsecured electronic communication.

 

Protecting Your Information

Client records are maintained using Mangomint, a secure practice management platform. Aera Esthetics also uses reasonable administrative, physical, and electronic safeguards to help protect your information from unauthorized access, loss, or misuse.

Access to client records is limited to Aera Esthetics and trusted service providers who support appointment scheduling, payment processing, or other business operations when necessary.

 

Treatment Photographs

With your permission, photographs may be taken to document your skin before, during, and after treatment. These images help monitor your progress and become part of your confidential client record.

Photographs will never be shared publicly without your separate written authorization. If temporarily stored on a secure device before being added to your client record, they will be transferred promptly and removed as reasonably practicable.

 

Your Privacy Choices

You may request to review or update your personal information, update your health history, decline treatment photographs, or withdraw consent for future photographs at any time.

If you have questions about how your information is collected, used, or protected, I am happy to discuss them with you.